Our chosen delivery company is Royal Mail. Royal Mail services are calculated by size and weight.
The postage cost on our online store have been calculated using the Royal Mail basic service rate for First and Second Class Post for UK orders and International Shipping for European and Worldwide orders. A £1.50 handling charge has been added to the basic postal rate which covers additional cost for sundries such as packaging supplies and credit or debit card charges.
Any dates quoted for delivery are approximate only. We endeavour to dispatch the buyers order as soon as possible within 3 - 5 working days. We regret we are unable to accept any responsibility for delays caused by the postal service. We will not be held responsible for any delays due to strike action or severe weather conditions.
On times the buyers order might be delayed due to national holidays or The Harp Studio attending exhibitions or if we are closed for annual leave - yes, just like you we also need a holiday! We will endeavour to provide closure information on our Homepage. If we are away on exhibition full details can be found on our events page.
It is the buyers responsibility to provide the seller with adequate delivery instructions. We accept no responsibility for incomplete delivery information provided by the buyer. We reserve the right to cancel the buyers order if the delivery or account information is incorrect.
Any unopened packages returned to us will be subject to a re-stocking charge of £5.00 which will be deducted from the total invoice minus postage charge. Additional postage will be charged for resending the buyers order.